Frequently Asked Questions

How much do you charge for shipping?

Shipping is £6.99 flat rate for mainland UK deliveries.

What is the expected delivery time for orders?

Orders are processed from our warehouse and collected via DHL. You can expect your package in approximately 48 hrs for orders before 12 midday.

Can I track my order?

If you provide an email address or phone number you will receive updates from DHL about your delivery.

Do you deliver outside mainland UK?

Currently we do not deliver outside of mainland UK however, please contact us on info@tigervines.com and we will do the best we can to deliver our products to you.

What do I do if I have a problem with my order?

Please contact us on info@tigervines.com. This will notify one of our team (an actual person!) and we will deal with your issue asap.